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Frequently Asked Questions |
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If your question is not addressed below, please
send us an email at
customerservice@highhanddesigns.com
where your question can be answered promptly.
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PAYMENT OPTIONS |
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What payment methods do
you accept? |
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Am I
going to be charged sales tax? |
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SHIPPING AND HANDLING |
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What is your shipping
policy? |
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Will you ship outside the
United States? |
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RETURNS AND EXCHANGES |
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What is your return /
exchange policy? |
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MERCHANDISE QUESTIONS |
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What size shirt should I
buy? |
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What if I order the wrong
size? |
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What quality of shirt will I
get? |
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How often do you add new
products? |
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Can I customize a
product? |
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Do you offer gift wrapping?
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SECURITY |
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How secure is it to order
online?
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PAYMENT OPTIONS |
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What payment methods do you
accept? |
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When you order shirts through the “Hot Shirts” page you'll go through PayPal
which supports MasterCard, Visa, American Express, and Discover cards. If you
order something off the “Hot Apparel” page then you'll go through Café Press
and can use PayPal or most major credit card.
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Phone:
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Am I going to be charged sales tax? |
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Only Texas residents will be charged 8.25%
sales tax. |
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SHIPPING AND HANDLING |
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What is your shipping policy?
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Hot Poker Shirts shipping charges and policies
are as follows:
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Upon adding an item(s) to your cart you can
view shipping quotes and options for you order.
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We offer our customers USPS Priority Mail as
our primarry shipping option.All “Hot Apparel” will be shipped through Café
Press.
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We
use – USPS Priority Mail for lighter weight items for our
Special Edition shirts |
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By using our real time UPS rates please note that
your order may arrive by any of our
approved carriers. |
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Will you ship outside the United States? |
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Not at this time. We ship to
all states except Alaska and Hawaii at this point. Once you
place an item in your cart you will then be able to see your ship rates and
options.
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RETURNS AND EXCHANGES
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What is your return / exchange policy?
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The quality of our products and your buying
experience are our greatest concerns.
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If you are not satisfied, you may exchange item(s)** within 10 days of receipt
for a
product of equal or lesser value. All exchanges are subject to availability and
we reserve
the right to limit exchanges. We are not responsible if the item has been
damaged or rendered defective as a result of accident, misuse, abuse or other
external causes. Sorry, all transactions are nonrefundable.
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** Items selected from our "Hot Stuff" section
should be sent back to Cafepress.com for a
refund. To access their return policy please click here: http://help.cafepress.com/hc/s-
74058960/cmd/kbresource/kb4817539634469271092/view_question!PAGETYPE?sc=25
&sf= 101133&documentid=154717&action=view
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For customer service please email us at
info@hotpokershirts.com, please allow 3 business days for reply. You
must include your email, invoice number and a phone number where you can be
reached. We will take back Special Edition shirts within 10 days, only if they
haven’t been worn and/or washed. You must request a Return Merchandise
Authorization (RMA) number BEFORE you return an order to us. Buyer is
responsible for return shipping costs, insuranc, tracking.
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Hot Poker Shirts at 6111
Beverly Hill #28, Houston TX 77057 |
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MERCHANDISE QUESTIONS |
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What size shirt should I buy? |
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All men's T-shirts are your standard size
T-shirts and are top quality
Gildan Ultra-Cotton shirts which are very nice, comfortable and firm.
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What if I order the wrong size?
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You can always exchange unworn/unwashed shirts
for a different size.
See our return/exchange policy. You'll need to pay for the shipping on
the return.
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What quality of shirt will I get? |
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Gildan Ultra-weight Adult T-Shirt 6.1 oz.
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Quality, comfortable and thick |
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6.1 oz. 100% cotton preshrunk shirt |
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Seamless double-needle collar |
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Taped neck and shoulders |
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Quarter-turned to eliminate center crease |
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M |
L |
XL |
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| Width |
20" |
22" |
24" |
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| Length |
29" |
30" |
31" |
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How often do you add new products? |
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ALL THE TIME! Please check back often to see
the hottest poker design.
Click here to bookmark us. If you would
like to join our newsletter
please let us know by emailing us at info@hotpokershirts.com.
By doing
so you will be alerted to when our new products will launch, and receive
offers exclusive to newsletter subscribers.
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Can I customize a product? |
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We may be able to customize some of our logo's
for your own personal
poker games, leagues, tournaments or for family purposes.
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We have and will gladly personalize our T-shirt designs with the name of
your tournament, casino, or club. Minimum quantities apply.
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Contact us at info@hotpokershirts.com
for details. |
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Do you offer gift wrapping? |
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Not at this time we don’t.
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PRIVACY AND SECURITY |
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How secure is it to order online? |
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Hot Poker Shirts uses one of the leaders in online transactions
in Pay Pal to ensure your transactions are secure and your data is
protected.
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